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Live Aqua Cancún

Relevant aspects

  • Molton Brown® bath amenities
  • Starbucks® coffee included
  • When booking an Aqua Suite, you have access to a private cabaña on the beach or by the pool (reservation required upon arrival), a bonus in a $200.00 USD credit per room (for stays with a minimum length of 3 nights)

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About hotel

Live Aqua Cancun is an all-inclusive oceanfront hotel in the Cancun hotel zone, right in front of La Isla Shopping Village, close to the main shopping centers, restaurants and the most famous nightclubs. The property is just 16 kilometers (10 miles) from Cancun International Airport (CUN).

This hotel offers 371 rooms, each of which offers ocean views, services and amenities such as an aromatherapy kit with a menu of five different essences, so you can create your own spa treatment. The rooms are also equipped with air conditioning, coffee maker, wardrobe, desk, iron and ironing board, hairdryer, private bathroom with separate shower and bathtub, minibar, direct dial telephone, cable/satellite TV, unlimited WiFi and an in-room safe. The hotel offers exclusive amenities for guests staying in suites as well as exclusive access to the Aqua Club, with premium drinks, canapes and teas, as well as a private pool.

The property also has seven heated pools, two tennis courts, and an outdoor hot tub. The health center offers yoga classes, a complete Spa and Mayan and Asian therapies. The hotel also has nine restaurants with a variety of Mexican and international dishes, five bars to enjoy domestic and imported wines, mezcal and other beverages; free parking, laundry services, conference facilities for up to 600 guests, medical services, a modern business center, concierge assistance and a fully equipped gym. This hotel in Cancun also offers romantic dinners on the beach for an extra fee and upon reservation.

***This hotel does not accept student groups or Spring Breakers.

***The local government has a mandatory tax of $5.22 USD per room, per night, payable directly at the property.

***The hotel will charge a resort fee of $17.00 USD per person per night.

***Before your trip, check with the national government for the entry and stay requirements of the country you are visiting. Please note that it is the traveler's responsibility to comply with the rules and regulations established by the destination country.

Services

Included services

  • 24-hour room service
  • 7 heated pools
  • Accessible rooms
  • Adults only
  • ATM
  • Beach
  • Bellboy
  • Business center
  • Concierge
  • Connecting rooms
  • Credit cards accepted
  • Elevator
  • Fitness center
  • Free local calls
  • High Standards of Cleanliness
  • Honeymoon special
  • Housekeeping
  • Ice machine
  • Jacuzzi
  • Luggage storage
  • Parking
  • Rollaway beds
  • Safe deposit box
  • Smoke-free rooms
  • Sun loungers
  • Taxi stand
  • Wireless internet

Services with extra charge

  • Airport transfers (Extra cost)
  • Beauty salon (Extra cost)
  • Business services (Extra cost)
  • Conference facilities (Extra cost)
  • Gift shop (Extra cost)
  • Laundry services (Extra cost)
  • Medical services (Extra cost)
  • Motorized water sports (Extra cost)
  • Sauna (Extra cost)
  • Spa (Extra cost)
  • Temascal (Extra cost)
  • Tour desk (Extra cost)
  • Weddings (Extra cost)

Hotel all-inclusive meal plan

  • Accommodations

    Includes your choice of accommodations.

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Food & Beverage

    Includes all meals and snacks, buffet breakfast at Siete restaurant, a la carte lunch at Azur restaurant, and a la carte dinner at MB restaurant. Unlimited international drinks. 24-hour room service.

  • Restrictions

    The romantic dinner at the beach, lobster, fine cuts, items from the gift shop, Spa services, transfers, laundry services, tours, and calls to mobile phones are not included. The all-inclusive plan does not apply to groups.

  • Other

    Local and international calls in Mexico, the United States (continental area), and Canada.

Restaurants & Bars

It has 13 Restaurants.

Policies

Need-to-know information for guests at this property

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.97 per accommodation, per night

We have included all charges provided to us by the property.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Minimum check-in age: 18

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