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Hard Rock Hotel Riviera Maya

Relevant aspects

  • Free internet
  • Pet-friendly hotel (fees, restrictions, and specific categories apply)
  • Vibe City with bowling, kids club, laser tag, Bounce Town trampoline park, and HyperX Gaming Lounge
  • Water park with 23 water slides with different sizes and forms

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Adults only: This hotel is exclusively for guests of legal age.

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Customer Reviews

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Customers Say

Customers highlight the excellent sound quality, with deep bass and clear highs. They describe them as comfortable and with good noise cancellation. They also appreciate the design and battery life. However, some customers mention that the materials leave much to be desired, such as the simple plastic and synthetic leather of the headband.

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About hotel

Hard Rock Hotel Riviera Maya is facing the turquoise waters of the Caribbean Sea, in a tropical paradise with a white-sand private beach. This all-inclusive hotel is in the surroundings of Puerto Aventuras, 17 kilometers (10.5 mi) from Xcaret and 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue lined with restaurants and stores. The property is 43 and 186 kilometers (25.8 mi and 111.6 mi) from the Tulum and Chichén Itzá archaeological sites, respectively. Cancún Internat...

Hotel services

Included services

  • Children's pool
  • Jacuzzi
  • Pool
  • Indoor pool
  • Temazcal
  • Bicycles
  • Billiards
  • Multipurpose court
  • Chapel
  • Snorkel equipment
  • Gym
  • Board games
  • Kayaks
  • Climbing wall
  • Water park
  • Table tennis
  • Beach
  • Tennis
  • Bellboy
  • ATM
  • Extra beds
  • Parking lot
  • Connected rooms
  • Wireless Internet
  • Wheel chair ramps
  • Wheelchairs
  • Valet parking
  • High cleaning standard
  • COVID-19 test
  • Youth Club (12-14 years)
  • Children's Club (3-5 years)
  • Cribs
  • Disco for teenagers
  • Concierge
  • Credit cards are accepted
  • Room service
  • Free local calls
  • Ice machine
  • Special services

Services with extra charge

  • Steam bath
  • Sauna
  • Spa
  • Tour desk
  • Car rental
  • Yoga
  • Medical services
  • Taxi stand
  • Business center
  • Laundry services
  • Event rooms
  • Honeymoon special
  • Jewelry store
  • Gift shop
  • Wedding
  • Pets
  • Beauty salon

Hotel all-inclusive meal plan

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Food and beverages

    Includes all meals, snacks, and drinks. Includes consumption in buffet and a la carte restaurants, and 24-hour room service.

  • Land sports

    Land sports include bicycles, tennis, ping-pong, billiards, rock-climbing wall, and the use of the fitness center.

  • Non-motorized water sports

    Includes non-motorized water sports such as kayaking and snorkeling.

  • Children's club

    Includes a supervised activities program for children between the ages of 4 and 12. There is a lounge for teenagers between the ages of 13 and 17, open daily from 10:00 to 17:00 hrs.

  • Other

    WiFi, calls to the United States, Canada, and within Mexico, and valet parking from 07:00 to 23:00 hrs. Rockaway Bay is open from 10:00 to 18:00 hrs.

Restaurants & Bars

It has 14 restaurants.

Policies

Need-to-know information for guests at this property

Free cancellation

This hotel has Free cancellation

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