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Hard Rock Hotel Riviera Maya Heaven

Relevant aspects

  • Adult-only hotel
  • High standard of cleanliness
  • Pet-friendly hotel (fees, restrictions, and specific categories apply)
  • Unlimited calls within Mexico, and to the United States and Canada

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Adults only: This hotel is exclusively for guests of legal age.

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About hotel

Hard Rock Hotel Riviera Maya Heaven is an all-inclusive beach hotel only for adults, located in Puerto Aventuras, in the Riviera Maya. The hotel is 28 kilometers (16.8 mi) from Playa del Carmen and its famous Fifth Avenue, and 43 kilometers (25.8 mi) from the archaeological site of Tulum. The property is 88 kilometers (52.8 mi) from downtown Cancún and 186 kilometers (111 mi) from Chichén Itzá. Cancún International Airport (CUN) is 79 kilometers (47.4 mi) away. The 393 guest rooms and suites...

Hotel services

Included services

  • Steam bath
  • Children's pool
  • Jacuzzi
  • Pool
  • Plunge pool
  • Bicycles
  • Billiards
  • Multipurpose court
  • Snorkel equipment
  • Gym
  • Board games
  • Kayaks
  • Climbing wall
  • Table tennis
  • Beach
  • Tennis
  • Bellboy
  • ATM
  • Parking lot
  • Connected rooms
  • Wireless Internet
  • Wheel chair ramps
  • Wheelchairs
  • Only adults
  • High cleaning standard
  • Cribs
  • Concierge
  • Credit cards are accepted
  • Service animals
  • Free local calls
  • Ice machine

Services with extra charge

  • Sauna
  • Spa
  • Temazcal
  • Tour desk
  • Car rental
  • Yoga
  • Extra beds
  • Medical services
  • Taxi stand
  • Valet parking
  • Business center
  • Laundry services
  • Event rooms
  • Honeymoon special
  • Room service
  • Jewelry store
  • Gift shop
  • Wedding
  • Boutique
  • Pets
  • Beauty salon

Hotel all-inclusive meal plan

  • Activities

    Daily activities program hosted by recreation staff. Program varies daily.

  • Taxes & gratuities

    Includes all taxes and gratuities.

  • Entertainment

    Includes nightly spectacular shows. Program varies daily.

  • Food and beverages

    Includes all meals, snacks, and drinks. Includes buffet and a la carte restaurants and 24-hour room service.

  • Land sports

    The hotel offers land sports including bicycles, tennis, ping-pong, billiards, rock-climbing wall, and the use of the fitness center.

  • Non-motorized water sports

    Includes non-motorized water sports such as kayaking and snorkeling.

  • Others

    Wireless internet access, calls to the USA, Canada, and within Mexico, plus valet parking from 07:00 to 23:00 hrs.

Restaurants & Bars

It has 15 restaurants.

Policies

Need-to-know information for guests at this property

Check-in instructions

Customer Reviews

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Customers Say

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What guests highlight

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Free cancellation

This hotel has Free cancellation

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